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Final Set of Shared Server Moves Wednesday November 16 2016
Posted by steven m on 14 November 2016 10:21 AM

Date:  November 16, 2016


Time:  9:00PM PST (GMT -8:00)


Scope of Work:

As part of our huge infrastructure upgrade, we're doing the final wave of moves for the remaining shared servers on Wednesday November 16, 2018 starting at 9PM PST (GMT-8:00).  We're about 90% complete at this point, and they've gone beautifully thus far.  This upgrade is very beneficial to everyone, clients and staff alike, as we are adding yet another layer of redundancy in our power backup infrastructure, as well as taking the time to upgrade all the core network equipment as well.  We expect this to take 2-3 hours.

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Server Moves Sunday November 13, 2016 (40 servers)
Posted by steven m on 11 November 2016 09:27 AM

Date:  November 13, 2016


Time:  9:00PM PST (GMT -8:00)


Scope of Work: 

We are going to be relocating about 40 servers to their new housing location.  We are going to be adding some additional layers of redundancy at this point as well, by inserting a new UPS into the mix to provide clean backup power.  If you notice your server is down at this time, this is why.  We ask for a 3 hour window for this.  We do not anticipate any issues as we will be shutting the servers cleanly and bringing them up one by one to ensure that everything works perfectly. 

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Helpdesk Move
Posted by steven m on 09 November 2016 03:52 PM

We are moving our helpdesk from 9PM PST (GMT -8:00) tonight, November 9 2016.  During that time, we will be pointing to a temporary server, but the helpdesk will be inaccessible.  We anticipate it will take a few hours to complete.  We will update this thread when it's completed.

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Server Moves Sunday November 6, 2016
Posted by steven m on 02 November 2016 02:06 AM

We are going to be moving servers on Sunday November 6, 2016 at 9PM PST.  If you notice your server is not responding, this is why.  We have sent a formal email via our billing system as well to all clients to notify you regarding the move of your specific server and time(s) that service can be affected.

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cPanel Security Updates  TSR-2016-0005 - 9/30/2016
Posted by Rich J on 30 September 2016 10:38 AM

Beginning on the night of 9/30/16 we will begin upgrading cPanel on ALL Dedicated and VPS servers to ensure all services are running the latest and most secure version of cPanel. There is no reason to believe this will cause any issues with your VPS or Dedicated server, and will not change any settings or cause any downtime of your services.


If you have ANY questions or concerns, please feel free to contact us. Our helpdesk is staffed 24/7/365.


*** If you have a reseller account, please know that the server you are on is already updated. There is nothing you need to do or worry about. ***



cPanel has released new builds for all public update tiers. These updates provide targeted changes to address security concerns with the cPanel & WHM product.


The following cPanel & WHM versions address all known vulnerabilities: & Greater & Greater & Greater & Greater

This Targeted Security Release addresses 4 vulnerabilities in cPanel & WHM software versions 11.58, 11.56, 11.54, and 11.52.


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PHP & MySQL Upgrades Beginning September 9, 2016
Posted by Will Hester on 03 March 2016 06:10 PM

Dear Customer,


As many of may already know, PHP versions 5.2, 5.3, and 5.4 have reached end of life (EOL). This means PHP authors will no longer support these versions with patches for security vulnerabilities and bugs found in the software ( Our servers feature third party backported code patches that resolved security issues with versions beyond the EOL. Unfortunately, the patches for these older versions have been discontinued. Without backported patches or official security updates from; we can no longer support these deprecated versions and will be removing PHP 5.3 and PHP 5.2 from our servers. We are committed to improving the security, stability, and performance of your servers. As part of that commitment; we will be upgrading MySQL and PHP from EOL versions to PHP 5.6 starting on September 9, 2016. As with all our upgrades, best practices will be used to ensure a smooth and seamless transition to the new PHP versions.

PHP 5.5 - 7.0 provides extensive improvements in performance and security over previous versions. Wordpress, Drupal, Joomla, Magento, all support these versions. We will be taking every precaution you can imagine to ensure your service continues to run smoothly without a glitch. Although it is highly unlikely the upgrade will break things, it is wise to be ready.

To prepare for the PHP and MySQL upgrade, we recommend you take the following steps:

Although we backup your servers, it is a wise practice to keep a backup for yourself. If you do not have an automatic backup solution in place then now is the time to install one or at least create a manual backup of your website.

Confirm you are running the latest stable version of Wordpress, Joomla, Drupal or whatever application your site uses. In Wordpress just go to the updates screen and install any updates available. Wordpress has an auto-update feature you can select to give you that extra peace of mind knowing you're always up to date.

Make sure all your plugins and themes are up-to-date. Wordpress and its most popular plugins will not be affected by our upgrades. However, it is possible that some plugins or themes may stop working. If a plugin on your site has stopped working due to a PHP update, then you need to contact the plugin author for support or find an alternative.

All of our servers are equipped with tools allowing for our customers to test the new versions. If you need assistance testing your site's compatibility with the upgrade or if you have any questions please don't hesitate to contact our help desk any time day or night.


*Please note: customers on dedicated and VPS plans will not be impacted by the upgrades.



Best Regards,


Will Hester

Co Pilot of System Operations



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